showuggboots.com is your choice for online shopping convenience from the brands you trust.
Visa, MasterCard, Visa Electron, MC Macstro , Debit cards with a Visa or MasterCard logo are also acceptable.
We guarantee that every transaction carried out at Showuggboots.com is 100% safe. Each operation, which implies the transmission of personal information or bank details, is carried out within a safe environment. Showuggboots.com uses a secure server, which uses a protocol called SSL (Secure Socked Layer) to ensure the secure transfer of information via encryption.
In this way the credit card details are only known and handled by the bank, whereas the order and client details are known and handled only by the trader.
In an effort to provide greater security to credit card owners, we have now updated our web-site to include the latest security measures for on-line commerce developed by VISA and MASTERCARD. These are known as 3D Secure Code (Verified by VISA) and SPA/UCAF (Mastercard Secure Code). In this way, if you are a holder of a "Secure enabled" card, you will always be able to make a payment with a VISA or MASTERCARD on our web-site.
When making a VISA or MASTERCARD payment, customers will be asked to supply the following information: the credit card number, the expiry date and a validation code, which refers to the last 3 digits printed on the back of the credit card. In this way we are able to guarantee even greater security for on-line transactions.
In this way the credit card details are only known and handled by the bank, whereas the order and client details are known and handled only by the trader.
Different Shipping and Billing Addresses:Showuggboots suggests you to enter identical shipping and billing addresses whenever possible. Every address and phone number submitted to Showuggboots is going to be verified. We offer the option to ship to an address which is not the billing one, but in this case customer service may ask for additional information. These precautions are taken to fight credit card's abuse and frauds.
Fraudulent orders:
If a fraudulent order is submitted, Showuggboots will notify the cardholder,
the credit card company, and cooperate with the authorities to
prosecute anyone attempting to use stolen credit cards to purchase
products. All fraudulent orders will be immediately cancelled and the
shipping data transferred to the police.
Custom Duties:
Showuggboots takes charge of all
duties for orders shipped to US, CA, UK , AU. Orders from all other
countries may be subjected to pay customs duties and/or taxes, which
depend on your local government.
The availability of each item we sell on showuggboots.com is shown on the product description page in stock items ship within one business day of when you place your order. Because our goal is to offer you the hottest items as soon as possible, some items may be en route to our fulfillment center when you place your order. We will estimate the availability of these items for you. The availability of any item we sell is subject to change.
We are currently shipping to Australia, Austria, Brazil, Canada, Czech Republic, Finland, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Korea, Malaysia, Netherlands, Portugal, Russia Federation, Sweden, Switzerland, Taiwan, United Kingdom, United States. WE CANNOT ship to a PO OR APO/FPO BOX, District of Columbia, Puerto Rico, and the US Virgin Islands.
When you set up your account, you can establish a shipping address to use on all orders. We also offer you the ability to add multiple shipping addresses when ordering more than one item. These addresses can be stored in your account and selected for use as desired. For your convenience, you can access your account at any time to make changes to this information.
We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address as request, however, we may send you an email for confirmation before delivery, please do remember to check your paypal email box and reply us, so we can proceed timely !
We offer two shipping options for international orders. Most orders would be shipped by EMS free shipping, but orders from Netherlands and Italy must be shipped by TNT shipping company and please note that an additional fee of $25 per unit applies to shipments.
If all items are in stock, express orders are shipped overnight for delivery within one business day. Orders placed before 6:00 AM ET will ship the same business day (Monday through Friday, excluding holidays) if all items are in stock. Please note that orders placed on weekends or holidays will ship the next business day.
You will receive a tracking number within 48 hours of purchasing normally, please clicking on "My Account" at the top of any page to track order status. Order will be shipped to your door within 6-9 days usually. But international shipping requires more complicated shipping procedures (such as both countries customs, transit stations etc.), it will probably take longer time for your items to arrive at the final destination.
Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 2 business days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue you a full refund (including shipping charges) once we received the return.
Defective Product - If you received a defective product, please notify us within 2 business days and we will arrange for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away.
Your name
Your phone number
Your e-mail address
Your original order number
Reasons for returning the item
Credit Card Refund: Credit back to your credit card will take 2-4 days
to appear on your credit card from the day we have received the
returned products.
Any refused shipment sent back to showuggboots.com does not constitute the right to a refund or credit. The customer will have to make arrangements with Showuggboots.co. to receive the refused shipment again.
No returns will be accepted after 14 days of delivery, regardless of reasons. In order to serve our clients better, we accept returns aside from wrong or defective products at the same time. You are able to return items if they do not fit or you do not like the looks or quality of the products. But please note: the initial shipping charges are non-refundable under these circumstances.
